Privacy Policy
NDPA 2023 Compliant Privacy Policy
Shop Naija Brands is strictly dedicated to safeguarding your personal data in accordance with the Nigeria Data Protection Act 2023.
Effective Date: 2026 | Compliance: Nigeria Data Protection Act 2023 (NDPA)
1. Introduction
This Privacy Policy explains how Shop Naija Brands, operating the SNB Marketplace Platform ("SNB", "Platform", "we", "our", or "us"), collects, uses, processes, and protects personal data of users who access or use our website, mobile applications, and related services (collectively, the "Platform").
We are committed to protecting your privacy and ensuring that personal data is handled in accordance with applicable data protection laws, including the Nigeria Data Protection Act 2023 ("NDPA 2023"). By using the Platform, you consent to the data practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal data:
Account Information
When you register an account, we may collect:
- Full Name
- Email address
- Phone number
- Password credentials (securely hashed)
Transaction Information
When you make purchases on the Platform:
- Order details
- Billing information
- Delivery address
- Payment confirmation data
Vendor Information
For vendors selling on the Platform:
- Business name & registration details
- Bank account details for settlement
- Identity verification documentation
Technical Information
When you access the Platform automatically:
- IP address & browser type
- Device model & operating system
- Approximate location data
- Platform usage patterns
3. How We Use Your Information
We process personal data only where we have a lawful basis to do so under applicable law, for purposes including:
- a. Creating and managing user accounts;
- b. Processing orders and transactions;
- c. Coordinating deliveries with logistics partners;
- d. Facilitating payments and wallet transactions;
- e. Providing responsive customer support and resolution;
- f. Preventing fraud, unauthorized activity, and platform abuse;
- g. Improving platform functionality and user experience; and
- h. Complying with legal obligations under Nigerian law.
4. Sharing of Personal Data
We may share personal data with the following categories of recipients:
- a. Vendors: Where a purchase is made, relevant information such as name, contact details, and delivery address is shared with the Vendor fulfilling the order.
- b. Logistics Providers: Delivery partners receive shipping information strictly required to complete package deliveries.
- c. Payment Service Providers: Licensed payment processors (such as Paystack and Stripe) receive payment-related data necessary to complete and verify transactions.
- d. Legal and Regulatory Authorities: We may disclose personal data where required to comply with legal obligations or lawful government requests.
5. Data Security
We implement reasonable technical and organizational safeguards designed to protect personal data from unauthorized access, disclosure, alteration, or destruction. These safeguards include:
- Encryption technologies (SSL/TLS in transit, encrypted storage protocols);
- Secure server infrastructure and hardened database environments; and
- Strict access control mechanisms on a need-to-know basis.
While we strive to protect personal data, no method of transmission over the internet can be guaranteed to be 100% secure.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When personal data is no longer required, it is securely deleted or anonymized.
7. User Rights
Subject to applicable law under the Nigeria Data Protection Act 2023, you hold the following rights:
- a. Request access to your personal data held by the Platform;
- b. Request correction of inaccurate or incomplete information;
- c. Request deletion (erasure) of personal data;
- d. Restrict or object to certain processing activities; and
- e. Request data portability where applicable.
Requests relating to personal data may be submitted through our data protection channel at [email protected].
8. Cookies and Tracking Technologies
The Platform uses cookies and similar technologies to remember user preferences, enhance browsing experience, maintain active sessions, and analyze platform usage. You may modify your browser settings to decline cookies, though some features of the Platform may not function properly without them. For full details, see our Cookie Policy.
9. Third-Party Links
The Platform may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of such third-party websites and encourage you to review their respective privacy policies.
10. Children's Privacy
The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that personal data has been collected from a minor without appropriate authorization, we will take immediate steps to delete such data.
11. International Data Transfers
Where personal data is transferred outside Nigeria, we will take reasonable steps to ensure that such transfers comply with applicable data protection requirements under the NDPA 2023.
12. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements or our data practices. Users will be notified of significant changes where required by law. Continued use of the Platform constitutes acceptance of the updated policy.
13. Contact Information
Shop Naija Brands — Privacy Office
For questions regarding this Privacy Policy or requests concerning personal data, users may contact:
Email: [email protected]
